> ## Documentation Index > Fetch the complete documentation index at: https://docs.flexprice.io/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshoot the Slack app > Fix common Flexprice for Slack problems: no reply, expired Connect links, region and environment mix-ups, limits, unexpected numbers, and changes that weren't sent Most problems with Flexprice for Slack come down to where you asked, which login and environment you're using, or a limit. Find the message you saw, or the symptom, and follow the fix. Run `/flexprice status` first if you're not sure which account and environment you're connected with. ## Flexprice doesn't reply | Symptom | Fix | | - | - | | Nothing happens when you post in a channel | Mention `@Flexprice` in the message. Flexprice reads only messages that mention it. | | Slack says Flexprice isn't in the channel | Add Flexprice to the channel when Slack offers to, then ask again. | | A follow-up in a channel thread gets no answer | Mention `@Flexprice` in every reply in a channel thread. In a direct message, no mention is needed. | | Editing your message doesn't change the answer | Flexprice answers new messages only. Send the corrected question as a new message. | | `/flexprice` says Flexprice isn't installed in this workspace yet | [Install the app](https://docs.flexprice.io/developers/ai/slack/install-and-connect.md#install-flexprice-in-your-slack-workspace) in this workspace. | ## Connect and login problems | What you see | Why | Fix | | - | - | - | | **This link has expired** | Connect links work for 10 minutes, and each login goes through once. | Run `/flexprice connect` for new buttons. | | The login page doesn't accept your account | You picked the other region's button. | Run `/flexprice connect` and pick the region of the dashboard you sign in to. | | **Connection cancelled** | You clicked **Cancel** on the consent page, or the login server refused the request. | Run `/flexprice connect` and click **Authorize** this time. | | **No environment was chosen** | The consent page didn't record an environment. | Connect again and pick one under **Environment it will work in**. | | **We couldn't load your environments** on the consent page | The consent page couldn't list your environments. | Click **Sign in again**. | | **Flexprice didn't accept this login** | The Flexprice API refused the new login with the HTTP status shown. | Contact Flexprice support with the status and your region. | | **Install failed** | Slack didn't finish the install, for example an org-wide Enterprise Grid install. | Install into a single workspace, then try again. | ## Connection and environment messages | Flexprice says | What it means | | - | - | | You're not connected. Run `/flexprice connect`. | You haven't connected in this workspace, or you disconnected. | | Your Flexprice connection has expired. | Flexprice couldn't renew your login. Use the Connect buttons it sends you. | | Sandbox is the only environment you can use. | Flexprice lists no other environment for you. Ask a Flexprice admin for access to another one. | | I couldn't find an environment called "Prod". | No environment has that name. Pick one from the buttons that follow. | | That environment isn't available to you anymore, so nothing changed. | The environment was removed or closed to you after the buttons were shown. Run `/flexprice environment` again. | | Your Flexprice connection changed in the meantime, so nothing was switched. | You reconnected to another company while the confirmation was open. Run `/flexprice environment` again. | | I couldn't get your environments: Flexprice answered HTTP 401. | Flexprice refused to list your environments. Connect again, then retry. | If answers seem to come from the wrong environment, check the grey line under any answer, or run `/flexprice status`. Then switch with `/flexprice environment`. ## Answer problems | Flexprice says | Fix | | - | - | | You've reached the limit of 60 questions per hour. | Wait a little. The limit is per person, over the last hour. | | This thread is getting long. Please start a new message. | You've asked 40 questions in this thread. Start a new top-level message. | | That answer got too long to finish. Please ask a narrower question. | Ask for fewer records, a shorter period, or one customer. | | I couldn't finish answering that. Please try a narrower question. | The question needed too many API calls. Split it into smaller questions. | | I couldn't put together an answer. Please try rephrasing the question. | Rephrase with the customer, plan, or period named. | | I couldn't format that answer. Please ask again. | Ask the same question again. | | Sorry, I can't help with that request. | The request was declined. Ask about your Flexprice billing data. | | Something went wrong, please try again. | Try again. If it keeps happening, contact support with the time you asked. | ### When numbers don't match the dashboard * **Invoiced or collected.** Invoiced revenue counts draft and finalized invoices. Collected revenue counts paid invoices only. Ask for the one your dashboard view shows. * **The period.** Flexprice works in UTC dates, so a month's first and last day can differ from a dashboard set to another time zone. Name exact dates when it matters. * **The environment.** Sandbox and Production hold different data. Check the grey line under the answer. * **The row limit.** A table shows at most 10 rows. The grey line says how many exist, for example "Showing 10 of 23". ## Confirmation card problems | What you see | Fix | | - | - | | Only the person who asked can confirm or cancel this change. | Ask the requester to click, or ask for the change yourself to get your own card. | | This request was already handled. | The card was answered already. Read its last line for the outcome. | | This request expired, so nothing was changed. | Cards last 15 minutes. Ask again for a new card. | | The card says **Failed: Flexprice answered HTTP 403** | Your Flexprice role can't make this change. Ask an admin, or make the change with an account that can. | | The card says **Not sent** | See [Confirmation card outcomes](https://docs.flexprice.io/developers/ai/slack/confirm-changes.md#confirmation-card-outcomes). | ## Get help with Flexprice for Slack Email [support@flexprice.io](mailto:support@flexprice.io) or ask in the [community Slack](https://join.slack.com/t/flexpricecommunity/shared_invite/zt-39uat51l0-n8JmSikHZP~bHJNXladeaQ). Include your region, the environment from `/flexprice status`, the time you asked, and the message Flexprice showed. Check the [status page](https://status.flexprice.io) first if Flexprice isn't answering anyone. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.