Price Overrides

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When to Use Price Overrides

• Enterprise deals with custom pricing arrangements
• Promotional pricing for specific customers or campaigns
• Volume discounts applied at the customer level
• Trial or beta pricing for early adopters
• Negotiated rates for strategic partnerships

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How to Override Plan Prices

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Step 1: Navigate to Customer Subscription Creation

• Go to Customer Catalog in the main navigation
• Select the customer you want to create a subscription for
• Click Add to create a new subscription

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Step 2: Select a Plan

• Choose the pricing plan from the dropdown menu
• The system will display the subscription preview with all charges

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Step 3: Access the Charges Table

• In the subscription preview, you’ll see a table of charges showing all recurring and usage-based charges for the selected plan
• Each charge row displays the original pricing from the plan

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Step 4: Override Individual Charges

• Click the three dots (⋮) menu on any charge row
• Select “Override Charge” from the dropdown menu

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Step 5: Set the Override Amount

• A dialog titled “Override Price” will open
• The dialog shows:
  • Original Price: The default price from the plan (read-only)
  • Override Amount (USD): Input field where you can enter the new price
  • Cancel and Override Price buttons

• Enter the new price in the Override Amount field
• Click “Override Price” to save the change

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Step 6: Review and Save

• The charges table will update to show the overridden prices
• You can override multiple charges within the same subscription
• Review the total subscription cost with all overrides applied
• Click “Add Subscription” to finalize the subscription with custom pricing

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Important Notes

• Plan Integrity: Price overrides only affect the specific subscription being created. The original plan pricing remains unchanged for other customers.
• Billing Consistency: Overridden prices will be used for all future billing cycles unless the subscription is modified.
• Audit Trail: All price overrides are tracked and can be reviewed in the subscription history.
• Currency Support: Price overrides work with all supported currencies in your Flexprice account.

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Best Practices

• Document Overrides: Keep records of why specific overrides were applied for business continuity.
• Regular Reviews: Periodically review overridden subscriptions to ensure pricing remains appropriate.
• Clear Communication: Ensure your team understands when and how to use price overrides.
• Validation: Double-check override amounts before saving to avoid billing errors.