Troubleshoot the Slack app

Most problems with Flexprice for Slack come down to where you asked, which login and environment you’re using, or a limit. Find the message you saw, or the symptom, and follow the fix. Run /flexprice status first if you’re not sure which account and environment you’re connected with.

Flexprice doesn’t reply

Symptom	Fix
Nothing happens when you post in a channel	Mention `@Flexprice` in the message. Flexprice reads only messages that mention it.
Slack says Flexprice isn’t in the channel	Add Flexprice to the channel when Slack offers to, then ask again.
A follow-up in a channel thread gets no answer	Mention `@Flexprice` in every reply in a channel thread. In a direct message, no mention is needed.
Editing your message doesn’t change the answer	Flexprice answers new messages only. Send the corrected question as a new message.
`/flexprice` says Flexprice isn’t installed in this workspace yet	Install the app in this workspace.

What you see	Why	Fix
This link has expired	Connect links work for 10 minutes, and each login goes through once.	Run `/flexprice connect` for new buttons.
The login page doesn’t accept your account	You picked the other region’s button.	Run `/flexprice connect` and pick the region of the dashboard you sign in to.
Connection cancelled	You clicked Cancel on the consent page, or the login server refused the request.	Run `/flexprice connect` and click Authorize this time.
No environment was chosen	The consent page didn’t record an environment.	Connect again and pick one under Environment it will work in.
We couldn’t load your environments on the consent page	The consent page couldn’t list your environments.	Click Sign in again.
Flexprice didn’t accept this login	The Flexprice API refused the new login with the HTTP status shown.	Contact Flexprice support with the status and your region.
Install failed	Slack didn’t finish the install, for example an org-wide Enterprise Grid install.	Install into a single workspace, then try again.

Connection and environment messages

Flexprice says	What it means
You’re not connected. Run `/flexprice connect`.	You haven’t connected in this workspace, or you disconnected.
Your Flexprice connection has expired.	Flexprice couldn’t renew your login. Use the Connect buttons it sends you.
Sandbox is the only environment you can use.	Flexprice lists no other environment for you. Ask a Flexprice admin for access to another one.
I couldn’t find an environment called “Prod”.	No environment has that name. Pick one from the buttons that follow.
That environment isn’t available to you anymore, so nothing changed.	The environment was removed or closed to you after the buttons were shown. Run `/flexprice environment` again.
Your Flexprice connection changed in the meantime, so nothing was switched.	You reconnected to another company while the confirmation was open. Run `/flexprice environment` again.
I couldn’t get your environments: Flexprice answered HTTP 401.	Flexprice refused to list your environments. Connect again, then retry.

If answers seem to come from the wrong environment, check the grey line under any answer, or run /flexprice status. Then switch with /flexprice environment.

Answer problems

Flexprice says	Fix
You’ve reached the limit of 60 questions per hour.	Wait a little. The limit is per person, over the last hour.
This thread is getting long. Please start a new message.	You’ve asked 40 questions in this thread. Start a new top-level message.
That answer got too long to finish. Please ask a narrower question.	Ask for fewer records, a shorter period, or one customer.
I couldn’t finish answering that. Please try a narrower question.	The question needed too many API calls. Split it into smaller questions.
I couldn’t put together an answer. Please try rephrasing the question.	Rephrase with the customer, plan, or period named.
I couldn’t format that answer. Please ask again.	Ask the same question again.
Sorry, I can’t help with that request.	The request was declined. Ask about your Flexprice billing data.
Something went wrong, please try again.	Try again. If it keeps happening, contact support with the time you asked.

When numbers don’t match the dashboard

Invoiced or collected. Invoiced revenue counts draft and finalized invoices. Collected revenue counts paid invoices only. Ask for the one your dashboard view shows.
The period. Flexprice works in UTC dates, so a month’s first and last day can differ from a dashboard set to another time zone. Name exact dates when it matters.
The environment. Sandbox and Production hold different data. Check the grey line under the answer.
The row limit. A table shows at most 10 rows. The grey line says how many exist, for example “Showing 10 of 23”.

Confirmation card problems

What you see	Fix
Only the person who asked can confirm or cancel this change.	Ask the requester to click, or ask for the change yourself to get your own card.
This request was already handled.	The card was answered already. Read its last line for the outcome.
This request expired, so nothing was changed.	Cards last 15 minutes. Ask again for a new card.
The card says Failed: Flexprice answered HTTP 403	Your Flexprice role can’t make this change. Ask an admin, or make the change with an account that can.
The card says Not sent	See Confirmation card outcomes.

Get help with Flexprice for Slack

Email support@flexprice.io or ask in the community Slack. Include your region, the environment from /flexprice status, the time you asked, and the message Flexprice showed. Check the status page first if Flexprice isn’t answering anyone.

​Flexprice doesn’t reply

​Connect and login problems

​Connection and environment messages

​Answer problems

​When numbers don’t match the dashboard

​Confirmation card problems

​Get help with Flexprice for Slack