Skip to main content
Price Overrides in Flexprice allow you to customize pricing for specific customers by modifying individual charges within a plan during subscription creation. This feature is particularly useful for offering special pricing, discounts, or custom rates for enterprise customers, early adopters, or promotional campaigns.

​
When to Use Price Overrides

Price overrides are ideal for scenarios such as:
  • Enterprise deals with custom pricing arrangements
  • Promotional pricing for specific customers or campaigns
  • Volume discounts applied at the customer level
  • Trial or beta pricing for early adopters
  • Negotiated rates for strategic partnerships

​
How to Override Plan Prices

​
Step 1: Navigate to Customer Subscription Creation

  • Go to Customer Catalog in the main navigation
  • Select the customer you want to create a subscription for
  • Click Add to create a new subscription

​
Step 2: Select a Plan

  • Choose the pricing plan from the dropdown menu
  • The system will display the subscription preview with all charges

​
Step 3: Access the Charges Table

  • In the subscription preview, you’ll see a table of charges showing all recurring and usage-based charges for the selected plan
  • Each charge row displays the original pricing from the plan

​
Step 4: Override Individual Charges

  • Click the three dots (⋮) menu on any charge row
  • Select “Override Charge” from the dropdown menu
Price Override Dropdown

​
Step 5: Set the Override Amount

  • A dialog titled “Override Price” will open
  • The dialog shows:
    • Original Price: The default price from the plan (read-only)
    • Override Amount (USD): Input field where you can enter the new price
    • Cancel and Override Price buttons
Override Price Dialog
  • Enter the new price in the Override Amount field
  • Click “Override Price” to save the change

​
Step 6: Review and Save

  • The charges table will update to show the overridden prices
  • You can override multiple charges within the same subscription
  • Review the total subscription cost with all overrides applied
  • Click “Add Subscription” to finalize the subscription with custom pricing
Overridden Prices Summary

​
Important Notes

  • Plan Integrity: Price overrides only affect the specific subscription being created. The original plan pricing remains unchanged for other customers.
  • Billing Consistency: Overridden prices will be used for all future billing cycles unless the subscription is modified.
  • Audit Trail: All price overrides are tracked and can be reviewed in the subscription history.
  • Currency Support: Price overrides work with all supported currencies in your Flexprice account.

​
Best Practices

  • Document Overrides: Keep records of why specific overrides were applied for business continuity.
  • Regular Reviews: Periodically review overridden subscriptions to ensure pricing remains appropriate.
  • Clear Communication: Ensure your team understands when and how to use price overrides.
  • Validation: Double-check override amounts before saving to avoid billing errors.
Price overrides provide the flexibility needed for complex pricing scenarios while maintaining the structure and consistency of your pricing plans.
⌘I