There are scenarios where customers may need to temporarily pause their subscription instead of canceling it. This feature ensures they are not billed during inactivity while allowing for a seamless reactivation when needed. Common use cases include:

  • Seasonal Usage: A customer only requires the service at certain times of the year.

  • Budget Constraints: A temporary pause allows cost control without losing their setup.

  • Operational Downtime: Businesses undergoing internal transitions can pause subscriptions until they resume operations.

  • Trial Extension: Giving users extra time before fully committing to a plan.

With Flexprice, pausing a subscription stops all billing for the selected period while keeping the account intact.

Steps to Pause a Subscription:

  • Select the customer whose subscription needs to be paused from Customers tab

  • Under the Subscriptions section, find the active subscription.

  • Click on the Options Menu (⋮) next to the subscription.

  • Choose Pause Subscription from the dropdown.

  • Select the Pause Start Date and enter the number of days to pause the subscription.

  • A confirmation message will summarize the pause period.

  • Click Schedule Pause to apply changes.

Once paused, the subscription status updates to Paused, and the customer will not be charged until the subscription resumes.

Steps to Resume a Subscription:

A paused subscription can either automatically resume after the scheduled pause period or can be resumed manually at any time before the scheduled resume date.

  • Under Subscriptions, locate the paused subscription.

  • Click on the Options Menu (⋮) next to the subscription.

  • Select “Resume Subscription”

  • A confirmation message appears, indicating that resuming will restart the billing cycle.

  • Click Yes, Resume to reactivate the subscription.

Once resumed, billing will continue based on the subscription’s original schedule.

Points to consider:

  • Billing automatically resumes once the pause period ends unless manually resumed earlier.

  • For usage-based subscriptions, any usage before pausing will still be billed.

  • Customers using advance payment plans will be charged immediately upon resuming the subscription.