- Seasonal Usage: A customer only requires the service at certain times of the year.
- Budget Constraints: A temporary pause allows cost control without losing their setup.
- Operational Downtime: Businesses undergoing internal transitions can pause subscriptions until they resume operations.
- Trial Extension: Giving users extra time before fully committing to a plan.
- Select the customer whose subscription needs to be paused from Customers tab
- Under the Subscriptions section, find the active subscription.
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Click on the Options Menu (⋮) next to the subscription.
- Choose Pause Subscription from the dropdown.
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Select the Pause Start Date and enter the number of days to pause the subscription.
- A confirmation message will summarize the pause period.
- Click Schedule Pause to apply changes.
- Under Subscriptions, locate the paused subscription.
- Click on the Options Menu (⋮) next to the subscription.
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Select “Resume Subscription”
- A confirmation message appears, indicating that resuming will restart the billing cycle.
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Click Yes, Resume to reactivate the subscription.
- Billing automatically resumes once the pause period ends unless manually resumed earlier.
- For usage-based subscriptions, any usage before pausing will still be billed.
- Customers using advance payment plans will be charged immediately upon resuming the subscription.