There are scenarios where customers may need to temporarily pause their subscription instead of canceling it. This feature ensures they are not billed during inactivity while allowing for a seamless reactivation when needed. Common use cases include:

  • Seasonal Usage: A customer only requires the service at certain times of the year.

  • Budget Constraints: A temporary pause allows cost control without losing their setup.

  • Operational Downtime: Businesses undergoing internal transitions can pause subscriptions until they resume operations.

  • Trial Extension: Giving users extra time before fully committing to a plan.

With Flexprice, pausing a subscription stops all billing for the selected period while keeping the account intact.

Steps to Pause a Subscription:

  • Select the customer whose subscription needs to be paused from Customers tab

  • Under the Subscriptions section, find the active subscription.

  • Click on the Options Menu (⋮) next to the subscription.

  • Choose Pause Subscription from the dropdown.

  • Select the Pause Start Date and enter the number of days to pause the subscription.

  • A confirmation message will summarize the pause period.

  • Click Schedule Pause to apply changes.

Once paused, the subscription status updates to Paused, and the customer will not be charged until the subscription resumes.

Steps to Resume a Subscription:

A paused subscription can either automatically resume after the scheduled pause period or can be resumed manually at any time before the scheduled resume date.

  • Under Subscriptions, locate the paused subscription.

  • Click on the Options Menu (⋮) next to the subscription.

  • Select “Resume Subscription”

  • A confirmation message appears, indicating that resuming will restart the billing cycle.

  • Click Yes, Resume to reactivate the subscription.

Once resumed, billing will continue based on the subscription’s original schedule.

Points to consider:

  • Billing automatically resumes once the pause period ends unless manually resumed earlier.

  • For usage-based subscriptions, any usage before pausing will still be billed.

  • Customers using advance payment plans will be charged immediately upon resuming the subscription.

There are scenarios where customers may need to temporarily pause their subscription instead of canceling it. This feature ensures they are not billed during inactivity while allowing for a seamless reactivation when needed. Common use cases include:

  • Seasonal Usage: A customer only requires the service at certain times of the year.

  • Budget Constraints: A temporary pause allows cost control without losing their setup.

  • Operational Downtime: Businesses undergoing internal transitions can pause subscriptions until they resume operations.

  • Trial Extension: Giving users extra time before fully committing to a plan.

With Flexprice, pausing a subscription stops all billing for the selected period while keeping the account intact.

Steps to Pause a Subscription:

  • Select the customer whose subscription needs to be paused from Customers tab

  • Under the Subscriptions section, find the active subscription.

  • Click on the Options Menu (⋮) next to the subscription.

  • Choose Pause Subscription from the dropdown.

  • Select the Pause Start Date and enter the number of days to pause the subscription.

  • A confirmation message will summarize the pause period.

  • Click Schedule Pause to apply changes.

Once paused, the subscription status updates to Paused, and the customer will not be charged until the subscription resumes.

Steps to Resume a Subscription:

A paused subscription can either automatically resume after the scheduled pause period or can be resumed manually at any time before the scheduled resume date.

  • Under Subscriptions, locate the paused subscription.

  • Click on the Options Menu (⋮) next to the subscription.

  • Select “Resume Subscription”

  • A confirmation message appears, indicating that resuming will restart the billing cycle.

  • Click Yes, Resume to reactivate the subscription.

Once resumed, billing will continue based on the subscription’s original schedule.

Points to consider:

  • Billing automatically resumes once the pause period ends unless manually resumed earlier.

  • For usage-based subscriptions, any usage before pausing will still be billed.

  • Customers using advance payment plans will be charged immediately upon resuming the subscription.