- Go to the Customers section in the dashboard.
- Select the desired customer.
- Navigate to the Wallet tab in the customer’s profile.
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If no wallet exists for the customer, you will see a message: “No wallet linked to the customer yet.”
- Click the Add Wallet button to open the wallet creation form.
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Fill out the following details:
- Wallet Name: Assign a name to the wallet. By default, it will be “Prepaid Wallet.”
- Currency: Select the currency in which this wallet will operate (e.g., USD, INR). Note: Only one active wallet per currency is allowed for a customer. If a wallet for the selected currency already exists, you must deactivate it before creating a new one.
- Currently, only Free Credits can be added. These credits do not generate an invoice, as they are granted without charge. Also, the credit-to-currency ratio is 1:1 (e.g., 1 credit equals 1 USD or 1 INR)
- Click Save Wallet to finalise the creation process.
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The wallet will now appear in the Wallet tab for the customer, showing the balance and available credits.